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Success Stories

Here are just a few of our Success Stories from Customers around the world:

 

NSK Steering

The Challenge: Detection of out-of-process conditions in order to improve just-in-time efficiency and customer service.

The Solution: NSK implemented PRESENCE to detect significant events across multiple applications and deliver immediate alerts linked to an escalating workflow according to the urgency of the process step.

The Benefits:

Improved control.
Quicker response.
Shortened inventory/logistical chains.
Initiating business processes.
Automating systems which were previously too labor-intensive to monitor.

Download the full Case Study in PDF format here

 

Moeller Marine

The Challenge: Manage special orders and order exceptions effectively and efficiently, extract useful customer information from MAPICS system, monitor and improve internal processes and controls.

The Solution: Implemented PRESENCE, with alerts identifying special, incomplete or out-of-process orders, plus monitors on stock levels, customer interactions and internal process schedules.

The Benefits:

Improved customer service with pro-active monitoring of order status and schedule
Improved production and process integration with automatic monitoring of incomplete order entry
Lower costs as staff are released for value-added business development tasks

Download the full Case Study in PDF format here

 

Grupo Dinamex

The Challenge: To provide greater visibility into the RMA cycle and to automate and streamline many of the traditionally manual processes involved.

The Solution: Implemented PRESENCE to develop a fully automated RMA notification system and provide real time visibility into the entire cycle by the means of automatic report generation and distribution.

The Benefits:

Reduced RMA cycle time
Greater customer satisfaction
More informed account management

Download the full Case Study in PDF format here

 

Econosto

Challenge: To streamline the process of generating calendar events in Novell GroupWise from data stored in a JD Edwards EnterpriseOne CRM.

Solution: Use PRESENCE to automatically query the EnterpriseOne database, generate the appropriate ICS invitations and then email them as attachments to recipients in order to schedule Calendar events in the GroupWise application automatically.

Benefits:

Streamline the appointment scheduling process.
Eliminate the need to duplicate entries in two systems
Ensure Calendar Events are scheduled in GroupWise automatically and quickly.

Download the full Case Study in PDF format here

 

B&B Italia

The Challenge: To capture production information in real-time and keep managers informed on the status of customer orders. Reduce internal administration, improve internal communication. Automate delivery status information and make key performance information in diverse production systems available across the company.

The Solution: Implement PRESENCE to send email alerts based on key production delivery criteria, generate status reports of current situations and automate delivery status information.

Benefits:

Customer account managers are informed of precise order delivery status.
Reduced internal administration costs.
Automated information distribution throughout the company

 

Download the full Case Study in PDF format here

 

Target Express

The Challenge: To streamline and control the claims management process, integrate disparate systems and alert on critical data.

The Solutions: Introduce PRESENCE to extend the functionality of existing systems and integrate data sources. Provide a web based claims management solution for customers, automate claims processes, workflow and document management.

The Benefits:

50% reduction in claims cycle time.
Guaranteed compliance
Reduced costs.
Improved customer service and retention.

 

Download the full Case Study in PDF format here

Spire Hospitals Debt Management System

The Challenge: To streamline and control the debt management process and provide real-time visibility into the financial data available.

The Solution: Use PRESENCE to extend the functionality of its existing systems and integrate multiple data sources. Automate current processes to provide up-to-date information, giving a complete overview for use in decision-making.

Benefits:

Real-time visibility
Reduction in errors.
More efficient reporting.
Automated workflow.
Improved cash flow.

Download the full case study here

 

Indian River Medical Center Critical Numbers

The Challenge: Providing Hospital CEO’s, CFO’s and Administrators with a real time snapshot of the critical key financial and other indicators of the hospital performance at any given time.

The Solution: Through the implementation of PRESENCE, the hospital is able to extend the functionality of its existing systems and integrate multiple data sources. Automation of current processes provides up-to-date information, giving a complete overview for use in decision-making.

Benefits:

Decision makers can be more proactive with real time information
Ability to make adjustments and be agile
Clearer visibility into critical data

Download the full case study here

 

Indian River Medical Center Foundation Fundraising

The Challenge: Every day, patients come through the doors of the Indian River Medical Center’s and receive top quality medical attention. Some of these individuals are in a position to make substantial donations to the Indian River Medical Center Foundation, but how does the medical center determine who they are and how to approach them while remaining compliant with HIPPA?

The Solution: Through the implementation of PRESENCE, the medical center is able to extend the functionality of existing systems and integrate data sources. Automation of current processes provides up-to-date information of potential supporters and ensure timely follow-up from the Indian River Medical Center Foundation staff.

Benefits:

Save Time and Increase Staff Productivity.
Improve Acquisition and Retention Rates of Loyal Donors
Provide Timely Cultivation of Prospective Donors
Build Relationships with Prospective Donors

Download the full case study here

 

Credomatic

The Challenge: Eliminate tedious manual processes and expedite information to recipients, such as loan account customers. Improve customer communications.

The Solution: Credomatic implemented PRESENCE to monitor business activities, generate notifications & reports, and develop new processes. Develop tasks which enable customers to make automated account enquiries via SMS and also start sending alerts to customers via their mobile phones regarding potential problems with their accounts.

Benefits:

Real-time visibility
Reduction in errors and incoming enquiries
More efficient reporting.
Automated workflow.
Improved cashflow.
Better customer service and communications

Download the full case study in PDF format here

 

 

 
 

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