Maintenance Cover: Most users take out an annual support agreement which covers hotline support, hardware replacement service and PTFs as required.
Consultancy: International Presence offers consultancy services (project planning) to analyse the most beneficial areas in your company for Presence to monitor. We can advise on integration with diverse data sources, help with setting up cascading SQL queries to handle multi-level conditions, and interface to various messaging media.
Installations: Depending upon location, we can offer an on-site installation visit; in practice this takes one chargeable day; in certain locations this service is best carried out by one of our business partners.
Normally, however, we utilise WEBEX to provide remote-control guidance or hands-on via web-browser. This is simple and very effective, and virtually cost-free.
Training: We have specialist trainers available in USA and UK for on-site sessions or, preferably, for WEBEX online sessions; alternatively our business partners can provide this service.
