“Presence is a really powerful product, automating tasks and releasing people to do something of more value to the organization." Alvaro Lacayo |
“Presence is a really powerful product, automating tasks and releasing people to do something of more value to the organization." Alvaro Lacayo |
Automation of you business processes can provide many benefits including the elimination of errors, guaranteed delivery and ensured compliance. Business Process Management software can automate a wide range of activities and even entire business processes, so why have a human doing a task that your BPM software could do it cheaper, faster and more reliably? |
We have already looked at the automation of certain Reporting and BAM processes on previous pages, but BPM software can go much further than this. Many business processes are in fact very simple and could be completely One example of an area that we have recently helped a customer fully automate is their Debt Recovery process - i.e. the process off recovering money owed to them by customers. Debt Recovery is usually a manual process that involves sending out a series of letters that escalate in urgency until the debt is paid (or in the worst case, legal action is taken). Usually these letters are created manually or with mail merges, sent out by hand over a series of weeks and then the responses dealt with manually when they come back. With PresenceBPM, our customer has now developed a task that automatically checks their systems for outstanding debts, generates the correct letter in the cycle for each customer and prints them all out for them each week. All they have to do now is put the letters in the post! These letters then direct the customer to a secure online payment page and give them the option to pay off their debt completely or set up regular payments via a credit or debit card over the internet, thus reducing the number of incoming phone calls from customers wanting to pay off their debt. This effectively automates 99% of their Debt Recovery process, freeing up resources and guaranteeing the right letters go to the right customer at the right time ... every time! How many processes could you automate completely? How much more efficient could your processes be with BPM software like PresenceBPM running them? Find out today by starting your FREE 30-day trial of PresenceBPM. Automating activities and processes with PresenceBPM can effectively extend the functionality of all your existing IT resources, which is the next area of your business we are going to look at improving. Modernizing and Extending your existing IT systems with BPM software
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