Manufacturing

Manufacturers are continually trying to improve the efficiency of their processes across their organizations — from product development to manufacturing, distribution, supply chain and customer service.

PresenceBPM can help manufacturers to:

• Gain real-time visibility and control over processes. Process performance can be viewed by managers in real-time to reduce bottlenecks and improve productivity.

• Ensure data quality and integrity with process models that actually run the process and provide consistency and adherence to manufacturer's business requirements.

• Enable collaboration across and beyond the enterprise. Automatic notifications and work routing across departments, outside vendors, and suppliers reduces time, errors and the manual handling of process exceptions.

• Extend the value of existing applications. Leverage existing applications like ERP and SCM by filling in the gaps created through more efficient Web-based forms, interfaces and reporting.

• Respond to change faster. Revise processes to respond to business or market changes quickly and with minimal impact on the business.

NSK Steering

The Challenge: Detection of out-of-process conditions in order to improve just-in-time efficiency and customer service.

The Solution: NSK implemented PresenceBPM software to detect significant events across multiple applications and deliver immediate alerts linked to an escalating workflow according to the urgency of the process step.

The Benefits:

• Improved control.
• Quicker response.
• Shortened inventory/logistical chains.
• Initiating business processes.
• Automating systems which were previously too labor-intensive to monitor.

Download the full Case Study in PDF format here

Moeller Marine

The Challenge: Manage special orders and order exceptions effectively and efficiently, extract useful customer information from MAPICS system, monitor and improve internal processes and controls.

The Solution: Implemented Presence Business Process Management Suite, with alerts identifying special, incomplete or out-of-process orders, plus monitors on stock levels, customer interactions and internal process schedules.

The Benefits:

• Improved customer service with pro-active monitoring of order status and schedule
• Improved production and process integration with automatic monitoring of incomplete order entry
• Lower costs as staff are released for value-added business development tasks

Download the full Case Study in PDF format here

Grupo Dinamex

The Challenge: To provide greater visibility into the RMA cycle and to automate and streamline many of the traditionally manual processes involved.

The Solution: Implemented Presence BPM to develop a fully automated RMA notification system and provide real time visibility into the entire cycle by the means of automatic report generation and distribution.

The Benefits:

• Reduced RMA cycle time
• Greater customer satisfaction
• More informed account management

Download the full Case Study in PDF format here