Retail

With competition getting fiercer and margins getting smaller, the retail industry is beginning to really feel the squeeze.

PresenceBPM can improve the performance of your retail business by:

• Provide a superior customer experience. With process coaches, you can adopt best practices and enable employees to deliver a consistent and positive experience for your customers.

• Gain real-time visibility and control over processes. Process performance can be viewed by managers in real-time to reduce bottlenecks and improve productivity.

• Ensure data quality and integrity. Process models that actually run the process provide consistency and adherence to retailer's business requirements.

• Enable collaboration across your supply chain. Automatic notifications and work routing across departments, regional stores, and suppliers reduces time, errors and the manual handling of process exceptions.

• Extend the value of existing applications. Leverage existing applications like ERP and SCM by filling in the gaps created through more efficient Web-based forms, interfaces and reporting.

• Respond to change faster. Revise processes to respond to competitive demands quickly and with minimal impact on the business.

B&B Italia

The Challenge: To capture production information in real-time and keep managers informed on the status of customer orders. Reduce internal administration, improve internal communication. Automate delivery status information and make key performance information in diverse production systems available across the company.

The Solution: Implement PresenceBPM to send email alerts based on key production delivery criteria, generate status reports of current situations and automate delivery status information.

Benefits:

• Customer account managers are informed of precise order delivery status.
• Reduced internal administration costs.
• Automated information distribution throughout the company

Download the full case study in PDF format here