Fax Attendant

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FaxAttendant is part of the CloudFax suite. It can be run alongside the CloudFax delivery system, or on its own.

FaxAttendant connects to the TF400 Gateway and records details of incoming and outgoing fax and email transmissions as well as providing visual dashboards for transmission statistics.

Installing FaxAttendant

To begin installation, download cloudfax400_install.exe and double-click the exe file. Read the introduction screen and then click "Next". Select an install folder - this will default to your C: drive, so change this if you would prefer to install on a different drive. Click "Next" to select the short-cut folder name. Click "Next" to read the Pre-Installation Summary, and then Next again to being the installation. Finally, when the "Install Complete" screen appears, click "Done" to exit the installer.

Configuring FaxAttendant

Initial configuration

This should be configured by your support representative. Click the "Config" screen and then click the "Click for core settings" link at the foot of the screen. This will display the core configuration screen:

Provider

For FaxAttendant installation, this should contain the text "faxattendant". Username and password fields can be left blank.

Additional Provider Attributes

No additional provider attributes need to be supplied.

IP Account Settings

In the first field (Customer ID), the customer account reference should be entered. In the "License" field, enter the customer license code, generated by Presence.

Finally, enter the support representative code in the field next to "Submit" to affect the changes.