TF400Gateway TroubleShooting

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The first thing to do should be to check the logs in the C:\TF400Gateway\Log directory for the word "error"

Anything other than a Socket Error is considered fatal and needs to be investigated further.

Once a message has been released from the as400, this should appear as an AQR in the TF400Gateway log, so checked for that.

After this we see a variety of packet types:-

ARQ - Add Queue Request
MOQ - Message On Queue
MNQ - Message Not Queued
QRU - Queue Request Update

When the message type is an email as opposed to fax, we should see CreateFile

ProjEmail : Entering CreateFile

Then Later

ProjEmail : sfcn7307 Updating File E:\Tf400Gateway\tf400\HostQNum_A.ini ProjEmail : Writing line 'A64083' ProjEmail : strDirPath=E:\Program Files\IMPSGATEWAY\FILES\SMTP\SMTPimpsscan\A64083\

[TF400]
ActivitySortType=2
Archiving=None
AS400Port=5203
CheckMissedStatusIntervalInMinutes=30
debug-level=4
DefaultAs400IPAddress=192.168.65.18
DefaultAs400Name=ep400p1                        
DialSuffix=                                                                                         
DriverID=A
EmailRecordsToCheck=5
EmailTimerIntervalBusy=5
EmailTimerIntervalQuiet=60
EuroCharRequired=TRUE
FaxAtt33kConvertWaitTime=5
FaxAttTrysBeforeFail=10
FaxComServerName=E:\program files\Biscom\FaxcomQ_Queue01
FaxComUserName=Administrator
FONT=CO
ForcePCLOverlay=                                                                                    
ForwardFaxMessagesToRouting=false
HostAddress=@presencebpm.com
ImpsGateWayPath=E:\Program Files\IMPSGATEWAY
ImpsgatewayRoutingScanFolder=e:\Program Files\Impsgateway\Files\Routing\RoutingScan\
IncomingImpsgatewayRoutingScanFolder=e:\Program Files\Impsgateway\Files\Routing\RoutingScan\      
IncomingNextImpsgatewayRoutingFolder= 2179
IncomingNextImpsgatewayRoutingTifFileNumber= 6000098
IncomingScanFolder=E:\Faxin
IncomingUploadToAS400=true
IncomingUploadToImpsgateway=false
LincolnEPFaxCLPath=E:\program files\Biscom\FAXCOM Server\u\EPFax\Bin\EPFaxCL.exe
LOCALE=EN-UK
MAILGATE-MAIL=TF400
MainWindow=TF400
MAX_LEGALPAGE_LENGTH_USABLE=1425
MAX_LETTERPAGE_LENGTH_USABLE=1122
MAX_USA_LETTERPAGE_LENGTH_USABLE=1055
MaxDataRead=7168
MaxDelRecsInUploadQueue=40
MaximumActivitiesToQuery=3
MIN_LEGALPAGE_LENGTH=1245
OverrideConvertStatusToIdle=
PCLPageSize=2280
Port=7773
PrintAllPages=TRUE
PrintPageLimit=100
PrintServerCheck=2
ReverseSort=FALSE
Service-Application=TF400$DIRECTORY:TFRequestHandler.exe
SLEEP=15
SockInBuffer=8192
STD_LEGALPAGE_LENGTH_USABLE=1369
SystemDateFormat=MM/dd/yyyy
Transport=TCPIP
UseDefaultCoverPage=false
UseLincolnConverter=True
Version=7.6.4
FaxComPassword=
[Logicals]
TF400$DIRECTORY=E:\TF400Gateway\
TF400$LOG=E:\TF400Gateway\Log\
TF400$TF400=E:\TF400Gateway\TF400\
TF400$TF400_IN=E:\TF400Gateway\TF400\In\
[CloudFax400]
FaxCloudDateFormat=dd/MM/yyyyHH:mm:ss
FaxCloudDirectory=\\grahamxp\c$\CloudFax400_Files\
FaxCloudEnabled=false
FaxCloudGatewayAddress=192.168.65.27
FaxCloudGatewayPortListen=4450
FaxCloudGatewayPortSend=4451
FaxCloudMOQTimeOut=120
FaxCloudSendLogAuditRequest=true
FaxCloudTF400GatewayMachineName=SQLSERVEREP
FaxCloudTimerIntervalBusy=5
FaxCloudTimerIntervalQuiet=60