Presence is now able to interact with the a telephone system switch via a wrapper around GTAPI which is itself a wrapper over JTAPI which in turn wraps around Microsofts Tapi.
Once configured you should be able to monitor calls that come into your switch and create calls to go out.
Uses of this would be:-
1: Look up a Customers details, click a button on an ondemand task, Presence then dials the number from your phone.
2: Monitor incoming calls to the switch and depending on the CalledID forward the call to the appropriate phone, bring up a message on that users PC to guide them to a link that brings up the relevant detauls for that caller.
Configuring JTAPI on your Presence System.
This will to some extent depend on your Phone system. As long as it is able to interact with Tapi you should be ok.
For instance here we are using the Samsung 7200 Switch
Once you've isntalled the correct software which is your TAPI driver in our case we use, OfficeServ Link and OvefficeServ Open TSP Driver, you need to check the following:-
Windows - Control Panel - Phone And Modem Options
UNder the advanced tab, you should see your driver for the device, in out case the Samsung Open TSP Driver. At this stage you may need to configure it:-
Once Tapi is working we should be able to test it via teh Microsoft dialler. In Vista go to run and type dialer.exe
In dialler go to edit options:-