Difference between revisions of "Working With FaxAttendant"

Revision as of 10:50, 10 October 2011

The FaxAttendant runs as part of the CloudFax400 suite. It allows you to monitor inbound and outbound faxes sent either via the cloud, or via Faxcom, and to receive alerts when there are problems with the drivers.

Please see the FaxAttendant Wiki page for installation information and instructions.

Dashboard Screen

This gives an overall picture of the fax activity, and displays the following graphs:

Audit Summary

This Graph shows a summary view of the statuses of the most recent faxes. Gone faxes have been successfully delivered. Failed faxes were successfully queued but could not be delivered to the recipient.

"Failed to Queue" faxes could not be sent to the cloud provider, or when they could not be queued on Faxcom. The presence of these may indicate a fundamental problem with your configuration and generally needs attention.

Faxes Processed Summary

This graph shows a representation of the throughput of faxes over a period of time (one hour, eight hours or twenty-four hours).

Use the dropdown list to select the type of event you wish to see. You can choose between sent faxes (delivered), failed faxes or queued faxes. Queued faxes included both "sent" and "failed" faxes.

Failure Reasons

This graph shows the most common reasons for failure. This can help to identify common repeating problems.

Disk Usage

This Graph shows the amount of free and used space on the drive that FaxCloud400 was installed to.

Additional Reports

These reports can help to identify fax destinations that frequently cause failures. Top Failed Numbers shows the most common numbers which cause failure. Top Failed-To-Queue numbers shows numbers which cause a failure to queue the fax (failing initial screening).

Server Management

This screen is only available for users that have "Admin" rights. It displays a list of installed services and their status, and provides buttons to stop and start these individual services. Next to each service is an "Information" icon. Clicking this shows a pop-up message dialog which explains what that service is for.

License Information

This panel displays information about the currently installed license for this software, if appropriate. If not license is installed, or if the license has expired, this information will be displayed. Clicking the "View License" button (if available) will show more information about the currently installed license such as company name and expiry date.

HTTP Server

This button allows you to restart the HTTP (management) server.

Server Activity

This button launches a new screen displaying the currently running Java threads. This is useful for tracing problems.

Config

This screen launches the configuration wizard. Use the "Back" and "Next" buttons to navigate between the various screens. More information is available in the FaxAttendant installation Wiki.

As with the Server Management screen, this is only available to users with "Admin" permissions.

Note on users

Screen 4 of the configuration wizard allows you to create or remove users for the FaxAttendant / CloudFax application. Click the "Add user" button to create a new user. If no users are configured the application will be available to anyone that accesses it. Creating users causes it to be restricted to people with a relevant username / password. Users with "Admin" role will be able to access the Server Management and Config screens. Profiles with "User" role will not be able to see these screens but will be able to see all other screens.